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Privacy Policies

THANK YOU FOR YOUR RESERVATION!

Now, some important info:

Check in / Check in: from 02:00 PM

Check out / Departure: until 12:00 AM

No pets allowed.

Reservations Policy:

48 hours before your arrival, the hotel will make a pre-authorization on the  informed credit card (whose holder, must be the guest: if you want to pay for a third-party reservatin , then you should contact the Reservations Team  for further instruction : reservas@orlahotel.com .br). The transaction (sale) on the card will only occur when you arrive at the hotel ( Check In).

If your booking is under the "Book Early" promotion or for a special period (New Years, Carnival, etc), the Reservations Team will contact you and inform the specific terms and conditions that may apply to these dates. 

Cancellation:

If your booking is under the "Book Early" promotion or for a special period (see above),  it may be canceled whitout any penalty until 48 hours before the Check In.  After that, the hotel will charge 01 daily rate as a fine for late cancellation. The same amount will be charged in case of No Show.   Keep in mind that we need a minimum time ion advance to resell the room so,  if you can not stay with us, do not forget to cancel the reservation to avoid penalties.



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